The largest German airline, Lufthansa, has lost its prestigious 5* service rating.
Lufthansa received it in 2017 from the British consulting agency Skytrax, which evaluates the service of airlines around the world. The German airline was the only one in Europe with the highest service rating.
In order to raise its rating from 4 to 5*, Lufthansa spent several years developing its fleet, updating the cabins of aircraft already in flight, introducing new digital services, opening new business lounges, and improving service on the ground and in the air.
Skytrax downgraded the German airline from 5 to 4* due to a general decline in service on both short-haul and long-haul flights. The highest rating of 5* remained only in the first class, which Lufthansa offers on long-haul routes.
After receiving the highest rating in 2017, the German airline significantly reduced the free service in economy class. For example, on long-haul flights, luggage was removed from the cheapest economy class tickets. On short flights in economy class, passengers were left without free food and drinks.
In 2022, Lufthansa’s next innovation in economy class on medium-haul flights brought its service even closer to low-cost airlines. Since June 21, the airline has automatically provided seats to passengers with tickets for the lowest Economy Light fare.
Thus, the passenger can be specially seated near the toilet or in an uncomfortable chair to encourage him to change his seat. The service for changing the place costs 25 euros. Previously, all economy class passengers could choose a seat for free during online check-in.
