Zoom introduces a new feature to create conversation summaries using AI
From now on, Zoom users will be able to use artificial intelligence to keep up with what was discussed in missed meetings. The feature, which was first announced in March, is already available in a trial version to subscribers of “selected plans”.
Zoom meeting organizers can send AI resumes via email or team chat.
It’s unclear how accurate such notes will be, but it’s still the fastest way to find out what you missed compared to watching a long video of a conversation.
Zoom is also launching the ability to create team chat messages using artificial intelligence – the feature uses OpenAI technology to generate text “based on the context of the team chat thread” and allows you to customize the tone or length of the message before sending it.
These new features build on what Zoom’s IQ Assistant already offers, such as creating meeting highlights and chapters.
In the near future, the company plans to deploy several more AI features in partnership with OpenAI and Anthropic, including the ability to write emails using the context of previous meetings, phone calls, and emails, as well as summarize chains in Zoom Team Chat with the click of a button. Zoom is also working on ways for AI to seamlessly provide a meeting summary in chat when you’re late for a meeting, create drafts with text prompts, and automatically organize ideas into categories during brainstorming sessions.
Currently, the company “collects data on user interactions with Zoom IQ features, including inputs, messages, and AI-generated content,” and may use this information (from users who have consented to it) to train Zoom IQ AI models (but not third-party models).
Other productivity platforms, such as Salesforce’s Slack and Microsoft 365, have also begun to use AI. Slack, for example, allows you to reply to colleagues using ChatGPT, and Microsoft has launched an AI assistant for its 365 programs.
Meeting summarization is currently available as a free trial for a limited time for Zoom One subscribers (Enterprise Plus, Enterprise, Business Plus, Business, Pro) and some legacy Zoom packages (Enterprise Named Host, Enterprise Active Host, Zoom Meetings Enterprise, Zoom Meetings Business, Zoom Meetings Pro).
It’s unclear how much the feature will cost after the free trial expires, but Zoom spokesperson Lacretia Taylor says the company will disclose pricing information “in the coming months.”
